Privacy

Last Updated: December 16, 2025

1. Introduction

ULU Homes LLC (“We”, “Our”, “Company”) values your privacy and is committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, store, and protect the information you provide to us when using our website https://ulu.homes (the “Site”).

By using our Site, you agree to the collection and use of your data in accordance with this Policy. Our operations are subject to the laws of Indonesia, and we comply with local regulations applicable to electronic system operators.

2. What Data We Collect

We only collect data that you provide to us directly by filling out forms on the Site:

Contact Information: Your Name, Email Address, and Phone Number when you fill out contact forms (e.g., “Book a villa”, “Make an inquiry”, “Contact Us”).
Booking & Inquiry Information: Details related to your stay, such as dates, number of guests, and any additional information you provide in message fields.
Technical Data: We automatically collect anonymous data through cookies and similar technologies (like IP address, browser type, pages viewed) to analyze Site performance.

We do not collect special categories of personal data (such as passport details) through our Site unless required for a legal purpose (e.g., guest registration). Such data would be requested directly by our team if and when necessary.

3. How We Use Your Data

We use the collected information for the following purposes:

Providing Services: To contact you regarding your inquiry, provide information about our villas, process bookings, and arrange your stay.
Communication: To respond to your questions and send you information you have requested.
Processing Requests: To transfer your contact details to our internal systems for handling by our team.
Improving the Site: To analyze anonymous data about how the Site is used to improve its functionality and content.
Legal Compliance: To fulfill our legal obligations under Indonesian law.

4. Legal Bases for Processing Data

We process your personal data on the following legal bases:

Your Consent: When you explicitly provide it by submitting a form.
Performance of a Contract: To provide you with the requested booking or service.
Legitimate Interests: For analyzing the Site’s performance and ensuring its security, provided such interests do not override your rights.
Legal Obligation: To comply with applicable laws and regulations in Indonesia.

5. Cookies and Third-Party Services

Our Site uses cookies and similar tracking technologies. You can manage your preferences via your browser settings. We may use third-party services (e.g., for analytics or payment processing) that have their own privacy policies.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Service Providers: Trusted third parties who perform services on our behalf, such as payment processors (e.g., Stripe, Xendit), analytics providers, and CRM platforms. They access data only to perform their tasks.
Legal and Regulatory Authorities: When required to comply with laws, regulations, or valid legal requests in Indonesia .

7. International Data Transfers

Our Site is hosted on servers within the European Economic Area (EEA). Some service providers may process data outside Indonesia or the EEA. We ensure such transfers are governed by appropriate safeguards.

8. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access or disclosure.

9. Data Retention Period

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by Indonesian law.

10. Your Rights

You may have rights regarding your personal data, such as access, correction, or deletion. To exercise these rights, please contact us. The availability of these rights is subject to Indonesian law.

11. PSE Registration (Penyelenggara Sistem Elektronik)

As an electronic system operator providing services in Indonesia, we are committed to complying with the mandatory PSE registration requirements as stipulated by Indonesian regulations.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us:

Email: hello@ulu.homes
Phone: +62 895 001 924 667
Registered Address: Tibubeneng, Canggu, Kuta Utara, Badung Regency, Bali 80361, Indonesia.
Operational Address: Badung Regency, Bali, Indonesia.

13. Changes to This Privacy Policy

We may update this policy. The “Last Updated” date at the top will reflect changes. We encourage you to review this page periodically.